Managed IT services allow businesses to delegate their IT operations to an expert third-party organization that specializes in handling these responsibilities. These third-party organizations, known as Managed Service Providers (MSPs), are responsible for the entirety or portions of a business’ IT systems, as agreed upon in a Service Level Agreement (SLA). IT equipment is typically procured by the client, and depending on the SLA, Managed Service Providers may provide round-the-clock monitoring, issue resolution and reporting, and more.
Managed IT services that are coupled with a Network Operations Center to proactively monitor systems, resolve issues and perform work with a level of expertise and efficiency unparalleled to other solutions.
A managed IT service offering that provides information and technical support to end users. Some MSPs white label their Help Desk services for the client SMB.
An MSP offering to SMBs; virtualized hardware over a cloud computing environment such as server space, network connections, IP addresses, load balancers, and other computer infrastructure with which clients can build their own platforms.
A platform utilizing a collection of services and tools that can monitor, manage and deploy solutions to servers and endpoint devices utilizing agent software installed on endpoint systems.
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